1.0Jonathan Björkskoghttps://jonathanbjorkskog.com/deJonathanhttps://jonathanbjorkskog.com/de/author/adminCustomer Journey - Jonathan Björkskogrich600338<blockquote class="wp-embedded-content" data-secret="n3fL62QrEZ"><a href="https://jonathanbjorkskog.com/de/explanation/customer-journey-2">Customer Journey</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://jonathanbjorkskog.com/de/explanation/customer-journey-2/embed#?secret=n3fL62QrEZ" width="600" height="338" title="„Customer Journey“ – Jonathan Björkskog" data-secret="n3fL62QrEZ" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
/*! This file is auto-generated */
!function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document);
//# sourceURL=https://jonathanbjorkskog.com/wp-includes/js/wp-embed.min.js
</script>The term “customer journey” refers to the entire experience a customer has with a business, from initial awareness to post-purchase follow-up. This includes all touchpoints, such as advertising, website visits, social media interactions, customer service interactions, and more. Understanding the customer journey is crucial for businesses to improve their overall customer experience and increase customer...